Accessibility

Here at Charter Walk, we are fully accessible and cater for the needs of all of our disabled customers. As all disabilities are not always visible, we constantly strive to make shopping experiences effortless and enjoyable for all.

 

The Charter Walk Sensory Room is a specially designed environment that provides a sensory experience to people, young or old, with a wide variety of different abilities. Perfect for anybody with sensory challenges or in need of a safe and distracting place to return to a state of calm. Charter Walk are passionate about inclusion
and changing lives.

 

A virtual tour of Charter Walk has been created to assist those who wish to familarise themselves with the shopping centre before they visit. This will aid them to gain a better understanding of the layout as well as the facilities available on site and what to expect at the venue. It offers video walk throughs of locations along with the real kind of noises that people can expect to hear which is of particular benefit to those with autism.


Click here for full screen

Charter Walk Shopping Centre has developed a number of permanent initiative to make the centre fully accessible to shoppers with disabilities. All centre staff have received specialised training with three members of staff becoming dedicated ‘Autism Champions’ and the Centre has been certified ‘Autism Friendly’. Charter Walk is one of only twelve Shopping Centres nationally to achieve this accreditation.

 

The centre operate ‘Quiet Hours’ twice a week where retailers lower or completely turn off their background music and staff don’t carry out any loud or obstructive tasks. The quiet hours are supported by a number of designated quiet zones and staff members who carry backpack filled with sensory toys to help younger shoppers who are feeling overwhelmed. Charter Walk has also installed a ‘Purple Pathway’ in their car park which highlights the easiest and quickest route of entry into the Centre for shoppers with mobility issues.

Tuesday 4pm – 5pm & Saturday 9am -10am

 

We have an autism friendly visual guide with key information about autism awareness at Charter Walk which you can download here.

Also we have handy cards for those with Autism and for those who care for them.