Autism Awareness Guide

At Charter Walk we want all our customers to feel welcome.

Here’s a few words from our Centre Manager:

Welcome to Charter Walk Shopping Centre!

Here at Charter Walk, we understand there are areas of the community such as people on the Autism Spectrum and people with sensory difficulties who find that Shopping Centres are sometimes places that are completely overwhelming.

We have produced this guide, which is designed to be viewed prior to your visit on our website and is also downloadable so that you can plan your time while here.  It gives you tips on busy times, places to avoid and quiet spots such as our very own allotment on Chancery Walk where you can spend a quiet few minutes.

As you proceed around the Centre, you will come into contact with our friendly staff who are trained to meet your needs and happy to help whatever the level of your enquiry.  Our management suite also holds Autism cards that you can pick up and use to communicate non-verbally to a member of staff during your visit should you require, or alternatively you can print them yourself from off our website.

Many of our staff have been touched by Autism, and this has been the driver to try and improve things for this area of the community and a large reason for us creating this guide.  All our staff have been trained in Autism Awareness and three of our staff are Autism Champions.

Every customer’s experience is important to us and ultimately, we feel that this guide is just another way to deliver fantastic customer service.  We hope that your experience in the Centre is second to none and makes you feel included and a part of our Community. Please provide us with any feedback you can to enable us to improve further still, and to help us ensure we are providing positive assistance.

We look forward to welcoming you to our Centre and hope that you get in touch if we can assist you in anyway.  Email info@charterwalk.com or ring 01282 425368.

Best Wishes

Debbie Hernon

CENTRE MANAGER

We have an autism friendly visual guide with key information about autism awareness at Charter Walk which you can download here.

Also we have handy cards to be downloaded, for either if you have autism or you are a carer to make things a little easier.