Uniformed staff patrol the malls and are available to give advice and information during your visit. They are equipped with two-way radios and are first aid trained. For your comfort and security, Charter Walk Shopping Centre operates 24hr CCTV coverage.
With over 85 stores Charter Walk Shopping Centre has a wide variety of up-to-the-minute fashion, brilliant gifts and must-have accessories. There is so much to see, with something for people of all ages and with plenty of food outlets, facilities and parking available, the shopping centre is ideal for families. Both car parks have achieved the Park Mark award for their standards of safety and security.
Normal Trading Hours
- Monday to Saturday09.00 - 17.30
- Sundays and Bank Holidays*10.00 - 16.00
*individual stores may vary slightly
Surface Car Park
- Monday to Saturday08.00 - 18.30
- Sundays and Bank Holidays09.30 - 17.00
Multi-Storey Car Park
- Monday to Saturday07.30 - 18.30
- Sundays and Bank Holidays10.00 - 17.00
Customer Services Team
Charter Walk Shopping Centre operates a 260 space short-stay shoppers’ car park and 500 space multi-storey car park both of which are adjacent to the Centre. Both car parks have achieved the Park Mark award for their standards of safety and security.
Public toilets are located off Bankfield Passage in the corridor of Market Square. Disabled toilets with RADAR locks are located on Bankfield, adjacent to the Public Toilets. Baby Changing Facilities are available.
Shopmobility is located a short distance away from the Centre on St James Street, where scooters and wheelchairs are available for hire. Tel: 01282 450684.
There are a number of ATMs around the centre – in Howe Walk and Curzon Street, also on St James Street – adjacent to Charter Walk Shopping Centre.
Autism Awareness Guide
An autism friendly visual guide with key information about autism awareness at Charter Walk.
If we have not answered your questions within the above, please don’t hesitate to get in touch.