COVID-19

During the Coronavirus pandemic we have stepped up measures to maintain hygiene at Charter Walk Shopping Centre, by increasing the cleaning regime and ensuring regular cleaning of touchpoints such as door handles and hard surfaces.

 

Everyone who works here has been thoroughly briefed on the steps to take to best keep themselves and customers protected, and we advise all of our customers to follow the guidance issued by the Government, its Chief Medical Officer, and Public Health England.

 

The Health of our customers and staff is our highest priority. Therefore, to maintain social distancing as our non-essential retailers gradually reopen, we have implemented various rules within the Centre. By entering these premises visitors must accept these rules and agree to adhere to them.

If you are showing any symptoms of coronavirus, we kindly ask that you refrain from visiting Charter Walk  Shopping Centre and follow guidance issued by The Government.

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

From Friday 24th July, face coverings are mandatory in the shops. We encourage shoppers to please abide by these Government rules or you could face a £100 fine.

 

The following stores are open:

  • Barrhead Travel
  • Beauty Spot Warehouse
  • Bodycare
  • Boots
  • Card Factory
  • Chocolate Treats
  • Claire’s Accessories
  • Clarks
  • Clintons
  • CEX
  • Designer Clearance
  • EE
  • Ernest Jones
  • Florist Lancashire
  • GAME
  • Greggs (lower mall)
  • Halifax
  • Holland and Barrett
  • Home Bargains
  • Iceland
  • JD
  • JT Lloyds
  • Kyla
  • Little Barista
  • Max Speilman
  • New Look
  • Next
  • O2
  • Oddies
  • Pandora
  • Peters Jewellers
  • Poundbakery
  • Poundland
  • Primark
  • River Island
  • Salvation Army
  • Scotts
  • Shoe Zone
  • Specsavers
  • Superdrug
  • The Entertainer
  • The Perfume Shop
  • Three Store
  • Timpsons Shoe Care
  • W H Smith
  • Warren James
  • William Hill
  • Wilko
  • Wynsors
  • Vava
  • Vodafone

*Please check individual opening times with retailers.

We thank you for your co-operation.

 

FAQ’S

 

 

Frequently Asked Questions

 

Q: What measure are in the place at the centre:

A; We have implemented many guidelines to keep our shoppers safe. To keep things simple we are asking you to keep to the left whilst in the centre with a 2-metre social distancing rule. Crossing over the mall is permitted however please do not stop on the mall.

 

Q: Can I go shopping with my family or friends at the Centre, as I haven’t seen them for a while?

A:  No, this is not permitted at this time. Groups are not allowed. The Centre can only accommodate so many visitors in the malls at any one time, to maintain social distancing rules.

 

Q: I am a single parent and do not have anyone to look after my children whilst I go shopping. What can I do?

A: We will make an allowance for circumstances such as this and you will be permitted entry to shop with your children. You will need to ensure that your children observe the social distance rule and are not left wandering on their own. However, if a family with two parents and children arrive, only one adult will be permitted entry.

 

Q: Do I need to wear a face mask in the Centre?

A: It is currently advised that you wear a face mask at the shops, on public transport, and in enclosed public areas. From Friday 24th July, face coverings will be mandatory in the shops. Customers must abide by these Government rules or could face a £100 fine.

Please read information here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

 

Q: Do I need to wear gloves at the Centre?

A:  It is better to wash or sanitise your hands more regularly. The Centre has sanitising stations available on the mall for you to use free of charge.

 

Q: If I develop symptoms after shopping at the Centre, do I need to inform the Centre Management.

A: We advise all visitors to follow the advice given by Public Health England and you can find a link to their website above. It is not necessary to advise the Centre Management unless you are employed in one of the Stores.

 

Q: Will the Centre trading hours change?

A: The Centre hours will remain as open as normal; however, store trading times may vary we advise you to check with individual stores.

 

Q: My child has autism, what measures are in place during this time?

A: If any shoppers are having difficulties whilst shopping please speak to a member of our team. All centre staff have received specialised training and we have dedicated Autism Champions. If you would like a member of the team to walk around the centre to explain the new measures put in please just speak to us, we are more than happy to do this. We would also like to advise shoppers that Sundays are our quieter days with tannoy announcements not being played. Our sensory room is currently closed but if you need a quite space please let a member of the team know.

 

Q: Are the car parks open?

A: Yes car parks are open. Please use New Look passageway for Pay On Foot Machines and Bankfield Car Park.   Curzon car park can be accessed as normal however in general please keep staircases for downwards travel and lifts up.