Here at Charter Walk, we are fully accessible and cater for the needs of all of our disabled customers. As all disabilities are not always visible, we constantly strive to make shopping experiences effortless and enjoyable for all.


The Charter Walk Sensory Room is a specially designed environment that provides a sensory experience to people, young or old, with a wide variety of different abilities. Perfect for anybody with sensory challenges or in need of a safe and distracting place to return to a state of calm. Charter Walk are passionate about inclusion and changing lives.


A virtual tour of Charter Walk has been created to assist those who wish to familarise themselves with the shopping centre before they visit. This will aid them to gain a better understanding of the layout as well as the facilities available on site and what to expect at the venue. It offers video walk throughs of locations along with the real kind of noises that people can expect to hear which is of particular benefit to those with autism.

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Charter Walk Shopping Centre has developed a number of permanent initiative to make the centre fully accessible to shoppers with disabilities. All centre staff have received specialised training with three members of staff becoming dedicated ‘Autism Champions’ and the Centre has been certified ‘Autism Friendly’. Charter Walk is one of only twelve Shopping Centres nationally to achieve this accreditation.


The centre operate ‘Quiet Hours’ everyday from 9-10am and 4-5pm where retailers lower or completely turn off their background music and staff don’t carry out any loud or obstructive tasks. The quiet hours are supported by a number of designated quiet zones and staff members who carry backpack filled with sensory toys to help younger shoppers who are feeling overwhelmed. Charter Walk has also installed a ‘Purple Pathway’ in their car park which highlights the easiest and quickest route of entry into the Centre for shoppers with mobility issues.

Everyday 9am -10am and 4-5pm


Dedicated ‘quiet spaces’
Did you know…that we have dedicated ‘quiet spaces’ for shoppers who struggle with autism and need a safe space? Ask a member of staff on site to find out where these quiet spaces are!


Hidden Disabilities initiative Sunflower Lanyard Scheme

Not all disabilities are visible, some are not immediately obvious, such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges people face.

The Hidden Disabilities campaign is a subtle but visible sign that enables staff to recognise that the wearer (or someone with them) may require some extra help, time or assistance.

Those wishing to wear a lanyard can collect them from the centre management suite at 93 St James Street.

We have an autism friendly visual guide with key information about autism awareness at Charter Walk which you can download here.

Also we have handy cards for those with Autism and for those who care for them.